Privacy Policy

Last updated: 1 October 2025

This Privacy Policy explains how we collect, use, store, and protect your personal information in line with the Protection of Personal Information Act, 2013 (POPIA) of South Africa.

By using our website, contacting our practice, or receiving medical care from us, you agree to the practices described below.

Who We Are

Practice: Dr Survarnah Bodasingh – Obstetrician & Gynaecologist
Address: Suite 117, First Floor, Melomed Hospital, Richards Bay, South Africa
Email: drsbodasingh@gmail.com
Phone: 035 791 5438
WhatsApp: 081 039 2173
Email: drsbodasingh@gmail.com
Responsible for POPIA compliance and patient privacy enquiries.

Personal Information We Collect

We may collect the following types of information:

General Identifying Information

Your name, email address, phone number, WhatsApp number, and ID number (if required for medical or administrative purposes).

Medical and Health Information

As a medical practice, we may collect information related to your health history, current condition, diagnostic reports, treatment plans, pregnancy-related information, or any other clinical details needed to provide care.
Health information is classified as special personal information under POPIA, and we apply additional safeguards to protect it.

Website and Technical Information

If you access our website, we may collect information such as your IP address, device details, browser type, pages visited, and cookies or similar tracking technologies.

Why We Process Your Information

We process your personal information only when lawful and necessary. This includes:

Providing Medical Care

Diagnosing, treating, and managing your health or pregnancy.

Communicating With You

Appointment reminders, updates, medical information, or administrative messages.

With Your Consent

For example, when you complete forms, share information through our website, or agree to specific types of communication. You may withdraw consent at any time.

Legal and Regulatory Requirements

Certain medical or billing information may need to be retained or processed due to South African health regulations.

Practice Management and Quality Improvement

To improve our services, ensure accurate records, and support operational needs.

How Your Information Is Used

Your information may be used to:

Provide medical treatment
Maintain your patient file
Contact you about appointments or results
Respond to enquiries
Improve our website and services
Ensure accurate billing and administration
Meet legal and regulatory requirements

We never sell your personal information.

Sharing Your Information

We may share your personal information only when necessary and lawful.

Medical Collaboration

Other healthcare professionals such as laboratories, radiologists, or specialists involved in your care.

Administrative or Technical Support

Billing providers, scheduling systems, website support providers, or secure data hosts.

With Your Permission

If you request that we share details with a family member, employer, medical aid, or other specialist.

Legal Requirements

Courts, regulatory bodies, or authorities when required by law.

Any third party handling your information is required to protect it under POPIA.

Protecting Your Information

We use reasonable safeguards to protect your personal and medical information, including secure systems, access controls, and confidentiality agreements.
While we do everything we can to protect your data, no security method is completely risk-free.

Your Rights Under POPIA

You have the right to:

Access the personal information we hold about you
Correct or update inaccurate information
Request deletion of certain information, where permitted
Object to processing or direct marketing
Withdraw your consent

You may send any request to drsbodasingh@gmail.com.

How Long We Keep Your Information

We keep your information only for as long as necessary to provide care and comply with legal requirements.
Medical records may need to be retained for extended periods under South African healthcare laws.

Cross-Border Storage or Transfers

If your information is stored or processed outside of South Africa (for example, through secure cloud-based systems), we ensure that:

The receiving country provides adequate data protection, or
Appropriate contractual safeguards are in place.

Cookies and Website Tracking

Our website may use cookies or similar tools to enhance your online experience and analyse usage. You can adjust your browser settings to manage or disable cookies.

Data Breach Notification

If your personal information is affected by a security breach, we will notify you and the Information Regulator as soon as reasonably possible, as required by POPIA.

Changes to This Privacy Policy

We may update this policy occasionally. The latest version will always be available on this page with an updated “Last updated” date.

Contact Us

For privacy questions, concerns, or requests related to POPIA, you may contact us at:

Email: drsbodasingh@gmail.com
Phone: 035 791 5438
WhatsApp: 081 039 2173
Address: Suite 117, First Floor, Melomed Hospital, Richards Bay